Commonly asked questions asked by our customers..
Q: HOW LONG DOES SHIPPING TAKE?
A : It will normally take 16 to 25 business days. For some orders due to forced circumstances or high demand festival seasons, please allow up to 8 weeks. All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 2-4 business days of payment. We will notify you by email the tracking details when your items have been shipped.
Q: WILL MY ITEMS BE SENT IN ONE PACKAGE?
A : For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries. Though, multiple quantities of same products are always packed in one package only.
Q: DO YOU DELIVER PRODUCTS INTERNATIONALLY
A : Yes we do. We successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
Q : HOW DO I PLACE AN ORDER?
A : Simply choose your style from the dropdown menu on the product page then click the “Buy Now!” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it’s on it’s way!
Q : What is my tracking number?
A : Tracking will be available 2-3 days after your order. Please do reach out if you haven’t received yours after 7 days by contacting us.
Q : HOW SECURE IS MY PERSONAL INFORMATION?
A : Unique Addict adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Q : DO YOU OFFER A QUALITY GUARANTEE ON THE PRODUCTS IT SELLS?
A : Product and service is our priority, if you don’t get your product as you expected, we’ll consider taking it back! All of our products are carefully inspected free of charge. Please see our refund policy for further details.
Q : My Item Arrived Damaged. What options i have?
A : We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
If we still haven’t managed to answer your question please feel free to contact us and we’ll get back to within 24hrs 🙂